Refund policy

The window

The period runs for 7 calendar days from the timestamp on the payment receipt. A request sent within that period is honoured even if the material has already been downloaded or read in full. This window matches the right of withdrawal for distance purchases under article 49 of the Brazilian Código de Defesa do Consumidor, and is offered on the same terms to purchasers outside Brazil.

How to request one

• Send a message to support@daywork.pro from the email address used at purchase.
• Include the order or transaction reference shown on the receipt.
• Write the word refund in the subject line, which routes the message correctly.

A reason is welcome but never required, and nothing is offered in place of the refund. There is no retention sequence, no follow-up offer and no requirement to speak to anyone first.

Timing of the reversal

Requests are confirmed by reply within two business days and submitted to the payment processor at the same time. Once submitted, the money leaves Daywork immediately, but the time it takes to appear depends on the payment method and the issuing bank: card refunds typically settle within 5 to 10 business days and may appear on the following statement cycle rather than the current one; instant payment methods usually settle faster. Daywork has no control over those timings.

Refunds are returned to the original payment method, in the original currency and amount. Any difference caused by exchange rate movement between the purchase and the reversal is set by the bank, not by Daywork.

What the policy does not cover

• Requests made after the 7-day window, which are considered individually and at Daywork's discretion.
• Purchases made through a third-party retailer, which are governed by that retailer's policy.
• Repeated purchase-and-refund cycles by the same purchaser, where further purchases may be declined.
• Bank charges or currency conversion losses applied by the purchaser's own institution.

Access to the refunded material ends when the refund is issued, and the licence granted under the terms of use ends with it.

Statutory rights

This policy adds to consumer rights rather than replacing them. Rights under the Código de Defesa do Consumidor, and any equivalent rights available to consumers in the European Union, the United Kingdom or elsewhere, remain fully in force regardless of anything stated here. Where a statutory right is broader than this policy, the statutory right applies.